Responsible Gaming — 399et's Commitment to Safe Play

Our Commitment to Responsible Gaming

399et is Bangladesh's trusted cricket betting and online casino platform, and with that trust comes a serious responsibility. We are committed to providing a safe, fair and transparent gaming environment for every player who chooses 399et. Responsible gaming is not an afterthought at 399et — it is a core part of how we build and operate the Platform.

Gambling on the 399et Platform — whether you are placing a BPL match bet, spinning the reels on a slot game or joining a live casino table — is intended purely as adult entertainment. It is not a way to earn a living, solve financial difficulties or recover money that has been lost. If at any point you feel that gambling is no longer fun or is affecting your daily life, 399et is here to help you regain control.

1. Strict 21+ Age Policy

399et enforces a strict minimum age of 21 years for all players. This policy is in place to protect young people in Bangladesh from the potential harms associated with gambling. During the registration process, 399et collects date of birth information and reserves the right to request identity documents at any time to verify that a player meets the minimum age requirement.

Any account found to belong to a person under the age of 21 will be immediately closed and all associated funds will be returned. If you are a parent or guardian in Bangladesh and are concerned that a minor in your household has accessed the 399et Platform, please contact our support team immediately using the email address on this site. We take underage gambling prevention seriously and will act swiftly on all reports.

2. Player Protection Tools

399et provides a full suite of responsible gaming tools free of charge to all registered account holders. These tools are available in your account settings at any time and can be activated immediately. You do not need to provide a reason to use any of these features.

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  Deposit Limits

  Set a daily, weekly or monthly cap on how much you can deposit into your 399et account. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period; decreasing a limit takes effect at once.

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  Session Time Reminders

  Set a session duration reminder so the Platform notifies you when you have been playing for a chosen length of time. Reminders help you stay aware of how long you have been gambling and encourage regular breaks.

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  Time-Out Feature

  Take a short break from the Platform for a period of 24 hours, 7 days or 30 days. During a time-out, your account remains open but you cannot log in, deposit or place bets. Time-outs can be activated instantly from your account settings.

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  Self-Exclusion

  Request a self-exclusion period of 6 months, 1 year, 3 years or permanent exclusion. Once self-exclusion is active, 399et will close your account, return any remaining balance and block you from creating new accounts. Self-exclusion cannot be reversed during the exclusion period.

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  Account Activity Review

  Review your full betting and deposit history at any time through your account dashboard. Seeing your actual spend and game history in plain figures is one of the most effective ways to stay in control of your gambling behaviour.

Why 399et Prioritises Responsible Gaming

399et's approach to responsible gaming goes beyond legal requirements. Here is what sets our player-protection programme apart.

3. Know the Warning Signs

Problem gambling can affect anyone, regardless of income, age or background. Recognising the early warning signs is the first step toward getting back in control. Ask yourself honestly whether any of the following apply to you:

• ●You spend more money or time gambling than you originally planned, and find it difficult to stop once you have started.
• ●You chase losses — continuing to gamble in an attempt to win back money you have already lost.
• ●Gambling is affecting your relationships, work performance or daily responsibilities in a negative way.
• ●You feel anxious, irritable or restless when you are not gambling, or use gambling to escape from stress, depression or personal problems.
• ●You have borrowed money, sold belongings or neglected essential expenses (rent, food, transport) to fund your gambling.
• ●You hide your gambling activity from family or friends, or feel shame or guilt after a gambling session.

If you answered yes to any of the above, please take action now. Use the self-exclusion tool in your 399et account settings, or contact our support team immediately. You are not alone, and help is available.

4. Tips for Enjoying Gaming Safely

399et recommends the following practical habits to help all players in Bangladesh maintain a healthy, enjoyable relationship with betting and casino games:

• Set a strict budget before you start each session and commit to stopping when that budget is reached — whether you are winning or losing.
• Treat gambling losses as the cost of entertainment, the same way you would treat the price of a cinema ticket or a meal out. Never gamble with money you cannot afford to lose.
• Take regular breaks. Step away from the screen every 30-60 minutes. Fatigue and extended play sessions impair judgement and increase the likelihood of impulsive decisions.
• Do not gamble when you are emotionally vulnerable — for example when you are stressed, upset, tired or under the influence of alcohol or other substances.
• Keep gambling separate from your financial obligations. Your rent, food costs, utility bills and savings should never be touched for gambling purposes.
• Use 399et's account tools proactively. Set deposit limits and session reminders before you need them — not after a problem has already developed.

5. Protecting Those Around You

Problem gambling does not only affect the individual — it can have a serious impact on family members, friends and colleagues. If someone you know in Dhaka, Chittagong, Sylhet or anywhere in Bangladesh appears to be struggling with their gambling, the most helpful thing you can do is encourage them to seek support. You can also contact 399et support on their behalf to request that an account be reviewed or suspended pending a responsible gaming assessment.

399et also strongly recommends that parents and guardians in Bangladesh make use of device-level parental control software to prevent minors from accessing online gaming platforms. The responsibility for protecting children from gambling content is shared between platform operators and the adults in a child's household. 399et fulfils its part through strict age verification; we ask parents to fulfil theirs through active monitoring of device usage.

6. Getting Help — You Are Not Alone

If you believe that your gambling has become a problem, the most important thing you can do right now is ask for help. 399et's support team is here to assist you with activating self-exclusion, reducing deposit limits or closing your account. All requests are handled confidentially and without judgement.

Please remember: seeking help for a gambling problem is a sign of strength, not weakness. Many people in Bangladesh and around the world have successfully regained control of their gambling with the right support. 399et is committed to being part of your recovery journey if you need us to be. 21+ only. Please play responsibly.

Continue Playing Safely at 399et

Armed with the right tools and knowledge, you can enjoy cricket betting, casino games and slots at 399et as the entertainment experience it is designed to be. Play smart, play safe.